How DANA and QRIS Records Are Handled
Our Privacy Policy covers the details you submit when creating an account, including your phone number, verification status and chosen account settings. We also record transaction references when you use DANA, OVO, GoPay, QRIS, bank transfer or a virtual account, so we can match a receipt
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with the correct account and investigate a stalled wallet status. Device type, browser signals, login time and security events may be stored to protect account access. We use these records to provide the requested account service, answer privacy requests and meet applicable legal duties where local
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law permits. We do not ask you to send a wallet password through support. If you are in Yogyakarta or elsewhere in Indonesia, the same policy page explains the applicable request route; eligibility and access depends on local law.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.